At Luqu Baby, we want to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you. Please read our Return and Refund Policy carefully to understand your options and the process for returning items.
1. Returns and Refunds Eligibility
We accept returns for a refund on most items, except for the following categories:
- All Feeding Items: Including bottles, bottle nipples, baby formula, baby food, and any related feeding accessories.
- Pacifiers: For hygiene and safety reasons, we cannot accept returns of pacifiers.
- Breast Pumps: Due to health and hygiene considerations, breast pumps are non-refundable.
2. Return Period
You may initiate a return within 10 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when it was received.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [Insert Customer Support Email] or [Insert Customer Support Phone Number] to request a Return Merchandise Authorization (RMA) number.
- Clearly write the RMA number on the outside of the package you are returning.
- Include a copy of your original packing slip or invoice inside the package.
- Ensure that the item is securely packaged to prevent damage during transit.
4. Return Shipping
You are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received the wrong item). We recommend using a trackable and insured shipping method to ensure the safe return of your item.
5. Refund Process
Once we receive your returned item and verify that it meets our eligibility criteria, we will process your refund within [Insert Number] business days. The refund will be issued to the original payment method used for the purchase.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, and we may provide a prepaid return shipping label in such cases.
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.
8. Cancellation of Orders
You may cancel your order before it is shipped. Once the order has been shipped, you will need to follow our return process.
If you have any questions or require assistance with your return or refund, please contact our customer support team at [email protected] or Phone: 00966560688365.
We appreciate your trust in Luqu Baby, and we are committed to ensuring that your shopping experience is both enjoyable and hassle-free. Thank you for shopping with us!